Returns & Refunds policy

The company has a 14 day returns policy. No refund or exchange can be made after 14 days from date of order.

Returns must be authorised by a member of our team. Please email info@pazzocoffee.co.uk stating the SKU, quantity and reason for your return.

Please note that return postage must be covered by the customer and we advise to use a trackable shipping service.

All returned Goods must be unused, in the same condition and original packaging, as received by the customer.

Any returns will be subject to a return fee which will be deducted from your credit / refund:

Return fees:

Per Carton/Item Dispatch postage charge (per carton) £5.50 Return charge will include an Admin charge £10.00 are entitled to cancel your order within 14 days without giving any reason for doing so

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalised.

• Coffee Beans

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Huk Group, Corporation Street, Nuneaton, CV115AB

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@pazzocoffee.co.uk